What is your registration policy?
Entries not refundable for any reason, including injury or severe weather. We have a limited transfer policy – check the race page for more info.
Are strollers allowed?
If strollers are allowed in a race, there will be a dedicated free sub-event in Race Roster (image below). The event is the only way to register a stroller and its occupant(s). The stroller must be accompanied by someone in another sub-event, who acknowledges that the accompanying participant is experienced with strollers, will be asked to start near the back, and will be courteous to other participants throughout the running of the event.
If you don’t see this sub-event at a particular race, then strollers are not permitted.
Are dogs allowed?
Unfortunately, dogs are not allowed on the courses.
Are headphones allowed?
Headphones are not encouraged but not disallowed. However, participants may be disqualified if they do not follow the instructions of marshals.
Is the event timed?
Each race has different policies regarding event timing. Some races are entirely untimed. Some have “fun runs” or “kids runs” which are not timed and not awarded.
I missed picking up my medal at the race - how do I get it?
After each race, unclaimed medals will be available at Runners’ Choice Waterloo, the timing of which is described in the participant waiver. To find out if you earned a time-based award, click here.
Which races have participation medals?
Most races have finisher medals, and it will be included in the description of the sub-event on Race Roster.
Are there any t-shirts left?
For any of our Run Pure races with our standard great ATC technical shirt, the t-shirt sizes are unlimited until the t-shirts are ordered about two weeks before the race. At that point, the sizing goes from unlimited to limited in Race Roster, and shirts can be purchased until they sell out. After any race, we contact participants who purchased but did not claim shirts, and we usually make those sizes available to the rest of the participants by email.
I’m having problems with online registration. What do I do?
Please call RaceRoster: 1-888-749-3028.
It’s my first race, what should I expect?
That’s great! We’ve got a reliable list of things to consider for your first race. Have a great race!
What does my time mean? (GUN vs CHIP)
There are two different types of times: CHIP and GUN.
Your CHIP time will be the time from when you cross the start line to when you cross the finish line. Your GUN time will be the time from the starting gun to when you cross the finish line. Your OFFICIAL time is your GUN time, which is used for race awards. Your CHIP time is for your own personal information. Some events have different timing policies which are clearly stated on Race Roster.
Are the distances certified?
All road race courses are measured and certified, but trail courses are not certified.
Measurement and certification is a careful process and is overseen by Athletics Canada.
Can someone else pick up my kit?
We allow friends and family to pick up kits, with ID.
Will there be somewhere to leave my bag?
We have secure, designated areas for bag drop at every race, although liability is not assumed.
What is your discount policy?
We offer many types of discounts to fit many needs – group, earlybird, corporate, and the flagship Member Discount.
Do you have a policy on race crashing?
Race crashers (“bandits”) are not allowed, regardless of the size of the event. Inflexibly, insurance requires that all participants sign a waiver. If discovered, the penalty for race crashing could include removal from future events.
A race crasher or “bandit” is defined as any unregistered person who does any of the following:
- crosses the start or finish line of a race
- counterfeits a bib to avert suspicion
- consumes any event resources
Guardians running a fun run with child who have signed a waiver are not considered bandits.
We offer many opportunities for waiver-free running, and many types of discounts for families and groups. Race crashing is unfair to legitimate participants, sponsors, and partners of organized events.
