Frequently Asked Questions

What is your cancellation policy?

Entries are neither refundable nor deferrable for any reason, including injury or severe weather. We have a limited transfer policy – check the race page for more info.

Are dogs allowed?

Unfortunately, dogs are not allowed on the courses.

Are headphones allowed?

Headphones are discouraged but not disallowed. However, participants may be disqualified if they do not follow the instructions of marshals.

Is the event timed?

Each race has different policies regarding event timing. Some races are entirely untimed. Some have “fun runs” or “kids runs” which are not timed and not awarded.

I missed picking up my medal at the race - how do I get it?

On the Tuesday after the event, unclaimed medals will be available at Runners’ Choice in Waterloo, and they will be kept there for one month.

Which races have participation medals?

About half of our events have medals for every finisher. In 2018, that included Waterloo Classic, Fall Classic, ENDURrace Combined, ENDURrun Ultimate, Harvest Half Marathon, and Santa Pur-suit. In 2019 we are adding finisher medals to Re-Fridgee-Eighter and RememberRun. All of our other races have awards as described on the race page.

Are there any t-shirts left?

For any of our Run Pure races with our standard great ATC technical shirt, the sizing is guaranteed until the Sunday before the race, at midnight. All other races are as specified on the race page.

I’m having problems with online registration. What do I do?

Please call RaceRoster: 1-888-749-3028.

It’s my first race, what should I expect?

That’s great!  We’ve got a whole list of things to consider for your first race.  Have a great race!

How do I train?

Great question.  For that, we will refer you to our friends at Runners’ Choice – they have the right group to get you going!

What does my time mean? (GUN vs CHIP)

There are two different types of times: CHIP and GUN.

Your CHIP time will be the time from when you cross the start line to when you cross the finish line.  Your GUN  time will be the time from the starting gun to when you cross the finish line.  Your OFFICIAL time is your GUN time, which is used for race awards.  Your CHIP time is for your own personal information. Some events have different timing policies which are clearly stated on Race Roster (eg. Laurier Loop 2.5k, DTKMile, ENDURrun Time Trials).

Do you provide any other services?

Yes, we do – check them out here.

How are the events timed?

Events are timed by Chip Time Results.

Are the distances certified?

All road race courses are certified.  Trail courses are not certified.
Measurement and certification is a careful process and is overseen by Athletics Canada and Athletics Canada/Run Canada National Certifier Bernard Conway, IAAF/AIMS Grade A Measurer, USATF/RRTC Final Signatory.

Can someone else pick up my kit?

We allow friends and family to pick up kits, with ID.

Will there be somewhere to leave my bag?

We have secure, designated areas for bag drop at every race, although liability is not assumed.

What is your discount policy?

We offer many types of discounts to fit many needs – group, earlybird, corporate, and the flagship Member Discount.

Do you have a policy on race crashing?

Race crashers (“bandits”) are not allowed, regardless of the size of the event. Inflexibly, insurance requires that all participants sign a waiver. If discovered, the penalty for race crashing could include removal from future events.

A race crasher or “bandit” is defined as any unregistered person who does any of the following:

  • crosses the start or finish line of a race
  • counterfeits a bib to avert suspicion
  • consumes any event resources

Guardians running a fun run with child who have signed a waiver are not considered bandits.

We offer many opportunities for waiver-free running, and many types of discounts for families and groups. Race crashing is unfair to legitimate participants, sponsors, and partners of organized events.