RW cancellation outlook for 2020

This post is continuously updated as more information is known. Most recent update: August 6.

The reason we are taking this updated blog post approach is because the enormity of the refunds and the enormity of the email campaigns are both complex and time consuming. You can always email [email protected] for a quick personal response.

Summary

  • We have paused all registrations for all 2020 events, and have no current plans to open any registrations for conventional races.
  • We are resisting the opportunity to bombard participants with emails. This page contains the latest info, and we will email with actionable items. Check here if you are uncertain.
  • We are waiving our “no refunds” policy for most races to offer refunds. Check specific races for precise info.

Unprecedented times call for unprecedented action. As we experience this together, do our part, and weigh any options carefully, we will continue to put common good first, and make updates here ASAP.

Race updates

Current status of future events

ENDURrun is cancelled. Ultimate entries are deferred to 2021, while Relay, Guest, and Sport entries have the option between refunds and deferrals. Sport refunds are in progress; this process will follow for Ultimate, Guest, and Relay.

Runway (August 27) is cancelled with full refunds. Participants will be contacted by email with options.

Kitchener Kids with Cancer Run & Walk (September 13) is cancelled with full refunds. Stay tuned.

Harvest Half (September 19) is cancelled with full refunds. Participants will be contacted with actionable items when ready. We are looking into alternative experiences.

Affected events which have since passed

Laurier Loop (March 14) was cancelled with no refunds. This is a brutal reality of the situation and we hope this is the only time. Most runners took advantage of a hastily organized virtual run, and it was a lot of fun!

ENDURrace (April 25) was cancelled with full refunds. Refunds have been issued, while some participants had their entries deferred to future events. This is complete.

Run4Another (May 10) was virtual.

Baden Duathlon (May 16) was cancelled with full refunds. Refunds have been issued, while some participants had their entries deferred to future events. This is complete.

Rotary Classic Superhero Run (May 24) is cancelled. We are still working on processing the refunds – thank you for your patience.

Waterloo 10 KM Classic (June 21) is cancelled with full refunds. A virtual race option was released on June 11, and participants were notified by email with options, including refund, deferral, and virtual run. The refund process is complete.

Qualia’s Steps Forward (June 27) is cancelled with full refunds. The refund process is complete.

Notes on our refund policy

When all of the entry fees have been spent, we have and will use our registration policy of “no refunds.” This is an active (not a passive) part of the registration form for each and every participant, and is an absolute necessity for a small budget non-profit like Run Waterloo, and is clearly described in the participant waiver.

However, that policy is written for emergency situations that are also last-minute. The COVID-19 pandemic and response is severe, and because of the lead time involved for all future spring events, we have much more flexibility that allows us to circumvent this policy in favour of returning full refunds, net of the Race Roster processing fees. In lieu of the refund, we can also offer deferrals to other Run Waterloo events for up to one year (including the same event in 2021). This deferral option saves three Race Roster processing fees (the one you already paid, the one that would accompany the refund, and the one on the future event).

* Fine print on the value of refunds

Refunds are net of the Race Roster processing fee. In most cases, this means you will pay about $5 for a second time (if and when you sign up for a future race), which makes the deferral a cheaper option in the long run. Since we don’t know when we will be running races again, the deferral is to an uncertain future time, and we encourage everyone to do what is best for them with all of the information.

Other affected programs

RW Eco Event – virtual only
RW Charity Challenge – pushed to 2021
RW 2020 Membership – TBD
RW Boost prizing – will be substantially reduced

Future updates, as available

No registration is available for these events, which have yet to be cancelled.

  • Fall 5 KM Classic
  • RememberRun
  • Santa Pur-suit
  • Run Pure+Simple

We are actively exploring ways to do what we’ve always done: use our sport to improve lives. Stay safe, everyone.

2 Comments

  • Linda March 19, 2020 4:07 pm

    When, and how should we indicate our choice between deferral, refund , donation, virtual run etc.

    • runwaterloo March 19, 2020 4:19 pm

      This will be done through email to participants and the Race Roster dashboard. At this point we haven’t started taking selections for any of these races.

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