This post is continuously updated as more information is known. Most recent update: June 27.
The reason we are taking this updated blog post approach is because the enormity of the refunds and the enormity of the email campaigns are both complex and time consuming. You can always email [email protected] for a quick personal response.
- We have paused all registrations for all 2020 events, and have no current plans to open any registrations for conventional races.
- We are resisting the opportunity to bombard participants with emails. This page contains the latest info, and we will email with actionable items. Check here if you are uncertain.
- We are waiving our “no refunds” policy for most races to offer refunds. Check specific races for precise info.
Unprecedented times call for unprecedented action. As we experience this together, do our part, and weigh any options carefully, we will continue to put common good first, and make updates here ASAP.
Current status of future events
Qualia’s Steps Forward (June 27) is cancelled with full refunds. The refund process has been initiated and participants will be notified when it is complete.
ENDURrun is cancelled. Ultimate entries are deferred to 2021, while Relay, Guest, and Sport entries have the option between refunds and deferrals. Participants will be emailed with actionable items.
Kitchener Kids with Cancer Run & Walk (September 13) is cancelled with full refunds. Stay tuned.
Harvest Half (September 19) is cancelled with full refunds. Participants will be contacted with actionable items when ready. We are looking into alternative experiences.
Affected events which have since passed
Laurier Loop (March 14) was cancelled with no refunds. This is a brutal reality of the situation and we hope this is the only time. Most runners took advantage of a hastily organized virtual run, and it was a lot of fun!
ENDURrace (April 25) was cancelled with full refunds. Refunds have been issued, while some participants had their entries deferred to future events.
Run4Another (May 10) was virtual.
Baden Duathlon (May 16) was cancelled with full refunds. Refunds have been issued, while some participants had their entries deferred to future events.
Rotary Classic Superhero Run (May 24) is cancelled. We are still working on processing the refunds – thank you for your patience.
Waterloo 10 KM Classic (June 21) is cancelled with full refunds. A virtual race option was released on June 11, and participants were notified by email with options, including refund, deferral, and virtual run. Refunds were issued on June 19 and should be received within 5-7 business days.
Notes on our refund policy
When all of the entry fees have been spent, we have and will use our registration policy of “no refunds.” This is an active (not a passive) part of the registration form for each and every participant, and is an absolute necessity for a small budget non-profit like Run Waterloo, and is clearly described in the participant waiver.
However, that policy is written for emergency situations that are also last-minute. The COVID-19 pandemic and response is severe, and because of the lead time involved for all future spring events, we have much more flexibility that allows us to circumvent this policy in favour of returning full refunds, net of the Race Roster processing fees. In lieu of the refund, we can also offer deferrals to other Run Waterloo events for up to one year (including the same event in 2021). This deferral option saves three Race Roster processing fees (the one you already paid, the one that would accompany the refund, and the one on the future event).
* Fine print on the value of refunds
Refunds are net of the Race Roster processing fee. In most cases, this means you will pay about $5 for a second time (if and when you sign up for a future race), which makes the deferral a cheaper option in the long run. Since we don’t know when we will be running races again, the deferral is to an uncertain future time, and we encourage everyone to do what is best for them with all of the information.
Other affected programs
RW Eco Event – virtual only
RW Charity Challenge – pushed to 2021
RW 2020 Membership – TBD
RW Boost prizing – will be substantially reduced
Future updates, as available
No registration is available for these events, which have yet to be cancelled.
- Fall 5 KM Classic
- Santa Pur-suit
- Run Pure+Simple
We are actively exploring ways to do what we’ve always done: use our sport to improve lives. Stay safe, everyone.